Privacy Policy

MVA Spares (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This policy explains what personal information we collect, how we use it, how we protect it, and what rights you have.

1. Information We Collect

We collect personal information that you provide to us when you place an order, create an account, request a quote, contact us, or use our website. This may include your name, email address, phone number, billing address, delivery address, vehicle details, VIN number, part numbers, and order information.

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and website usage activity.

2. How We Use Your Information

We use your personal information to process orders, provide quotes, arrange delivery, communicate with you about purchases, respond to enquiries, assist with part identification, provide customer support, send transactional emails, and improve our website, products, and services.

We may also use your information to confirm fitment, process returns, manage warranties, and ensure that the correct parts are supplied where possible.

3. Sharing of Information

We only share your personal information with trusted third parties where necessary to operate our business. This may include courier companies, payment processors, website service providers, email service providers, and other operational partners.

We do not sell your personal information to third parties.

4. Cookies & Tracking

Our website may use cookies and similar technologies to remember your preferences, keep items in your cart, improve website functionality, and analyse website usage.

You can disable cookies in your browser settings, but some parts of the website may not function correctly if cookies are disabled.

5. Data Security

We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Online transactions are processed through secure systems. Payment information is handled by payment processors and is not stored directly on our website servers.

6. Your Rights Under POPIA

Under POPIA, you have the right to request access to your personal information, ask us to correct inaccurate information, request deletion where legally permitted, and object to certain processing of your personal information.

To exercise these rights, please contact us using the details below.

7. Data Retention

We retain customer and order information for as long as necessary to fulfil orders, provide support, manage warranties, process returns, comply with legal obligations, and maintain business records.

Once personal information is no longer required, we will securely delete it or anonymise it where appropriate.

8. Contact Us

For any privacy-related questions, requests, or concerns, please contact us:

MVA Spares
Phone: 087 700 7231
Email: info@mvaspares.co.za

---